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What is Travelhorse?
Travelhorse is a new logistics start-up in Singapore that serves home based merchants.
Our vision is to provide reliable and affordable last mile logistics solutions for home based businesses.
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What kind of deliveries does Travelhorse do?
Travelhorse specialises in F&B deliveries that includes ice cream, desserts, cakes, brownies, cookies, etc.
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How do I start using Travelhorse?
Click here to get started or write in to partnerships@travelhorse.co and we will assist you.
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How do I inform Travelhorse of a delivery
request?
Travelhorse has a simple web app that can receive the orders input and inform you of the delivery success by the driver assigned posting a picture proof of delivery.
You can make a booking after you register on our system.
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What is the lead time to inform Travelhorse of a
delivery request?
The lead time required is at least 18 hours.
For example, if your pickup times is 11am on Friday, do inform us by 5pm on Thursday.
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When do Travelhorse do deliveries?
Every day, round the clock, including Public Holidays.
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What is the last cut off timing for last
delivery?
The last delivery made by Travelhorse is at 11pm, or before a customer turns in.
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When will the deliveries completed?
Travelhorse does same-day deliveries.
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What is the limit to the number of parcels per
delivery?
There is no limit to the number of parcels per delivery.
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What is the limit to the number of deliveries in
a day?
There is no limit to the number of deliveries in a day.
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Do all the deliveries have to be given to driver
in a single collection/pickup timing?
We will inform you, the merchant, of the assigned driver for each specific order.
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What if I have a special request or an
additional
note for an order?
With Travelhorse, you will be able to add special requests or notes when filling up a request.
Simply fill them in under the "notes" section on our system.
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How are deliveries charged?
A quotation will be created by Travelhorse based on the distance and area of pickup and delivery location.
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Is there a possibility of long term/subscription
partnership?
Travelhorse is always open to build a long-term partnership with merchants and business owners. For enquiry on long term partnerships, email partnerships@travelhorse.co
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What if I have a problem with my order?
For mishandling/spillage: please contact hello@travelhorse.co
For delay/inaccurate address: please contact hello@travelhorse.co
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Who does the deliveries?
Our team is made up of internal drivers and a pool of dedicated freelance drivers.
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Do I need to tip the courier?
You do not need to tip the courier.
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Do you provide in-house fleet services?
Yes, we do provide in-house fleet services.
Please contact partnerships@travelhorse.co
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For other questions
Home Based Food Business Enquiries : please contact hello@travelhorse.co
Business Partnerships Enquiries: please contact partnerships@travelhorse.co